Returns & Exchanges
At Pole Sport Organization, we want you to be completely satisfied with your gear, which is why we offer a 30-day return window for unworn and unwashed items. Please note that for hygiene reasons, certain items like grip aids and undergarments are final sale.
Initiate Your Request
Log into our returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging with all tags attached to ensure they are protected during transit.
Ship It Back
Print the prepaid shipping label provided by our portal and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing